At Spade Security Services, your privacy is not just a legal requirement — it’s a matter of trust. Whether you’re browsing our website, chatting with our support bot, or using our security services, we are committed to handling your data responsibly and securely.

1. What We Collect

We collect only the data necessary to deliver our services effectively and improve your experience. This may include:

• Personal information (name, phone number, email, address)

• Technical information (IP address, browser type, device info)

• Service-related details (appointment preferences, service location)

• Chatbot interactions (for support quality and service tracking)

We do not collect sensitive personal data (like social security numbers or credit card data) directly through our chatbot or public forms.

2. How We Use It

Your data is used for:

• Scheduling and confirming service appointments

• Responding to inquiries or requests via chatbot, email, or phone

• Sending relevant safety tips, service updates, or newsletters (if you opted in)

• Improving our services, website performance, and chatbot responses

• Complying with legal obligations or law enforcement if required

3. Who We Share It With

We do not sell your data.
However, to operate efficiently, we may share your data with:

• Trusted third-party service providers (e.g., email platforms, analytics tools, CRM systems)

• Payment processors (if applicable) with secure, encrypted handling

• Law enforcement or government entities if legally required

All vendors are contractually obligated to follow data protection standards.

4. How We Protect It

We use strong security protocols to keep your information safe:

• SSL encryption across our website

• Restricted access to your data on a need-to-know basis

• Regular website and system updates

• Secure backup and logging systems for sensitive interactions

Despite our best efforts, no system is 100% immune to threats. That’s why we continuously monitor and update our protection methods.

5. Your Rights (Under California Law)

If you are a California resident, you have the right to:

• Know what personal data we collect about you

• Request access or a copy of your data

• Ask us to delete your data

• Opt out of data sharing for promotional purposes

• Not be discriminated against for exercising your rights

To exercise these rights, contact us at:

📧 info@spadesecurityservices.com

📞 (888)772-3301