A small hospital in California was struggling with an increasingly unstable security system. The previous provider overworked guards, neglected proper training, and failed to meet healthcare regulations. This toxic environment resulted in burnout, high turnover, and a general sense of insecurity across the facility.

Recognizing the urgency, the hospital brought in Spade Security Services to rebuild their security culture from the ground up. Spade began with a thorough on-site assessment, identifying multiple gaps: lack of healthcare-specific training, excessive overtime, poor compliance, and unsustainable turnover.

Spade launched a tailored, multi-layered solution:

• Healthcare-Focused Training: Security staff were trained in patient privacy, infection control, de-escalation, and hospital protocols.

• Balanced Scheduling: Shift structures were redesigned to ensure rest and prevent burnout.

• Career Development: Guards received ongoing professional support and training, boosting morale and retention.

• Regulatory Readiness: Routine audits and emergency drills ensured full compliance with The Joint Commission (TJC).

• Smart Security Practices: Spade integrated evidence-based security practices and advanced tools to enhance operational efficiency.

The results spoke volumes:

• 50% reduction in turnover within the first year

• 100% compliance with TJC standards, with zero violations across 21 reviews

• 25% increase in patient satisfaction related to security

• National recognition for security best practices and emergency preparedness

This transformation wasn’t just about filling guard posts — it was about changing culture. By valuing staff, investing in their growth, and putting healthcare standards front and center, Spade delivered measurable, lasting improvements.

For hospitals and healthcare facilities facing similar challenges, this case study proves that the right partner can do more than protect — they can transform.