When the COVID-19 pandemic struck, healthcare providers were forced to adapt overnight. For one major healthcare provider in the U.S. (name undisclosed for confidentiality), the stakes were incredibly high. They needed to protect patients, manage constantly evolving CDC guidelines, and maintain detailed records for future reimbursement—all without compromising critical care operations.

As their primary security partner, Spade Security Services responded immediately.

The Challenge: Safety, Communication & Compliance

Our first priority was helping the provider manage:

• Rapidly changing CDC protocols across multiple facilities

• Access control for visitors, patients, and staff, including symptom screening and PPE enforcement

• Accurate documentation of all safety activities to ensure reimbursement from state disaster relief programs

In a rapidly evolving healthcare crisis, consistency, communication, and compliance became non-negotiable.

The Solution: Scalable, Documented, Real-Time Security

To meet the challenge, Spade Security rolled out a multi-faceted COVID-19 security and documentation system, built for scale, speed, and transparency.

 Here’s what we implemented:

1. Real-time communication platform to push updates on CDC guidelines and internal policies to all on-duty security staff

2. 200 newly hired and trained access control officers for entry-point screenings, PPE checks, and visitor flow control

3. End-to-end documentation system that tracked:

   • Entry logs and symptom screenings

   • PPE distribution and enforcement

   • Incident reports related to non-compliance

4. Daily reports submitted to the provider’s emergency task force, flagging key security trends or problem areas

5. Detailed cost and labor documentation to support reimbursement claims under state disaster relief

The Results: Operational Control + Financial Return

By combining intelligent resource deployment with airtight recordkeeping, Spade Security delivered measurable impact.

 By the Numbers:

• 200+ security officers hired and deployed in under 30 days

• 5,000+ pages of documentation generated to support audit and reimbursement

• $1.5 million in disaster relief funds successfully recovered

Spade’s detailed logs and cost records allowed the healthcare provider to streamline reconciliation with state disaster programs, ensuring maximum eligible reimbursement with minimal administrative burden.

The Takeaway: Adaptability in a Time of Crisis

This case demonstrates more than just numbers—it reflects the vital role of adaptive, documented, and professional security services during times of crisis.

Spade Security Services didn’t just help keep people safe—we made sure our client could recover the resources they needed to stay operational and strong.